If you have a question you don't see answered here, please contact us
How long will it take to receive my custom made jewelry?
It generally takes 10-14 days after payment and files have been received to create your jewelry prior to shipping. Custom made solid 14K gold and platinum pieces take approximately 5-7 weeks prior to shipping.
Can you rush my order?
I'm sorry, but we are unable to rush an order. However, please know that we always strive to get your jewelry out to you as soon as possible!
Can you make a proof of my jewelry before you make it?
Yes! One proof per piece is available for $12.00. Photo proofs are $25.00.
Will you contact me if there's a problem with my order?
Yes, you will receive an email if we have questions about your order. When we have a question, we are usually unable to make your jewelry until we have an answer. Please give us a working email address when ordering, and make sure you check your email, including your spam folder, since emails sometimes get filtered as spam.
How do I capture prints/handwriting and submit them to you?
Check here: How to capture prints and handwriting
Can you personalize the back of my pendant?
Some - but not all - of the pendants can be engraved.
Some can be engraved with text, while others can be engraved with text, photos, prints or handwriting.
If the pendant you're interested in can be engraved, you will see the option in the listing. The engraving limits for text are noted in the description.
If you're unsure, please feel free to contact us and ask!
Can I change the personalization that I gave you when I ordered?
Please check the details of your order when you receive your confirmation email. You have up to 3 hours to change the personalization on your jewelry. After that point, your custom jewelry is already in the process of being made, and the order can not be changed
Why didn't I receive a confirmation email?
During times of heavy traffic, confirmation "invoice" emails can be delayed. If you haven't received your email in an hour or so, please contact us so that we can check to make sure your order was placed, and/or resend the email.
What length chain should I order?
If you have a chain and you love the length - open the clasp, lay it straight on the counter, and measure it. Then you know exactly what length you like!
Otherwise, on an *average* size woman, a 16” chain is close to the collar bone. An 18” chain is upper chest, and a 20” chain is mid chest. (If the person wearing the chain has a larger neck, the chain will be shorter than mentioned. If the person wearing the chain has a smaller neck, the chain will be a little longer than mentioned.)
Can I exchange my chain for a different length?
Yes, we're happy to exchange *unworn* chains if you contact me within 3 days of purchase. Then, send back the unworn chain with a note telling me the size you would like and a self addressed stamped bubble envelope for me to return the new chain to you.
Special order chains may not be returned.
Is there anything else I should know?
When you place your order, you are agreeing to the policies of Dragonfly Studio. Please read the policies page to make sure that all of your questions are answered before you place your order!